Notice of Privacy Practices

01 · About this notice

Care Plus Hospice Care (“Care Plus,” “we,” “us”) is required by federal law — the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH) — and by applicable Arizona state law to protect the privacy of your protected health information (PHI) and to provide you with this Notice describing our legal duties and privacy practices.

This Notice explains how we may use and disclose your PHI, and describes the rights you have concerning that information. We are required to abide by the terms of this Notice as long as it remains in effect. We reserve the right to change the terms of this Notice and to make the new Notice provisions effective for all PHI we maintain. Any updated Notice will be posted here and made available at our office.

02 · How we use & disclose your information

Care Plus may use and share your PHI without your written authorization for the following purposes:

Treatment

We coordinate your hospice care among the members of your care team — nurses, physicians, aides, therapists, social workers, chaplains, and volunteers — and with outside providers such as hospitals, pharmacies, laboratories, and durable medical equipment (DME) providers involved in your care.

Payment

We use and disclose PHI to bill and receive payment for hospice services. This may include contacting Medicare, Arizona Medicaid (AHCCCS), private insurers, or other responsible payers to obtain authorization, verify coverage, or explain services rendered.

Healthcare operations

We use and disclose PHI for internal operations that support the quality of your care — case management and coordination, quality assessment and improvement, staff training and evaluation, licensing and accreditation reviews, legal services, and compliance monitoring.

Appointment reminders and care communications

We may contact you to remind you of scheduled visits or to provide information about services, treatments, or health-related benefits that may be of interest to you.

Family, friends, and others involved in your care

Unless you object, we may share PHI that is directly relevant to your care with family members, friends, or others you have identified as involved in your care or in payment for your care.

As required by law

We may disclose PHI when required by federal, state, or local law — including reporting of suspected abuse, neglect, or domestic violence; responding to valid court orders or subpoenas; and cooperating with public health, health-oversight, and law-enforcement authorities as permitted by HIPAA.

Research, organ donation, and other special situations

With appropriate privacy protections and, where required, an Institutional Review Board (IRB) or Privacy Board approval, PHI may be used or disclosed for research, organ or tissue donation, workers’ compensation claims, coroners and funeral directors, and to avert a serious threat to health or safety.

03 · Uses requiring your authorization

We will obtain your written authorization before using or disclosing your PHI for:

• Most uses or disclosures of psychotherapy notes;
• Marketing communications, except for face-to-face communications and certain limited situations permitted by HIPAA;
• The sale of PHI — Care Plus Hospice does not sell patient information;
• Any other uses or disclosures not described in this Notice or otherwise permitted by law.

You may revoke a written authorization at any time, in writing, except to the extent that we have already acted in reliance on that authorization.

04 · Your rights

You have the following rights concerning the PHI we maintain about you:

• Right to inspect and copy your records. You may request access to, or copies of, your medical and billing records. We will respond within 30 days of a written request. A reasonable, cost-based fee may apply.
• Right to request an amendment. If you believe information in your records is incorrect or incomplete, you may request in writing that we amend it. We may deny the request under certain circumstances permitted by law, and we will explain any denial in writing.
• Right to an accounting of disclosures. You may request a list of certain disclosures of your PHI that we made during the six years prior to your request (excluding disclosures for treatment, payment, healthcare operations, or those you specifically authorized).
• Right to request restrictions. You may request limits on how we use or disclose your PHI for treatment, payment, or healthcare operations. We are not required to agree to every restriction, but if we do agree, we will honor it (except in emergencies).
• Right to request confidential communications. You may request that we communicate with you about your care in a specific way (for example, by mail rather than phone) or at a specific location. We will accommodate reasonable requests.
• Right to a paper copy of this Notice. You may request a printed copy of this Notice at any time, even if you have received it electronically.
• Right to be notified of a breach. You have the right to be notified promptly if we discover a breach of your unsecured PHI.
• Right to designate a personal representative. A person you authorize — such as a holder of your medical power of attorney or a court-appointed guardian — may exercise these rights on your behalf.

To exercise any of these rights, contact our Privacy Officer using the information in section 08.

05 · Our duties

Care Plus Hospice is required to:

• Maintain the privacy and security of your protected health information;
• Provide you with a copy of this Notice describing our legal duties and privacy practices;
• Notify you promptly following a breach of your unsecured PHI;
• Follow the terms of the Notice currently in effect;
• Honor reasonable requests for confidential communications;
• Comply with HIPAA, the HITECH Act, Arizona Revised Statutes governing patient privacy, and any additional protections that apply to specific categories of health information (for example, mental health, HIV/AIDS-related information, and substance-use disorder records).

07 · Changes to this notice

We reserve the right to change the terms of this Notice and to make the new provisions effective for all protected health information we already have as well as any information we receive in the future. Any updated Notice will be posted on this page and made available in printed form at our office.

The current effective date is always shown at the top of this page. If material changes are made, we will post the updated Notice at least 60 days before it takes effect, when practical.

06 · Complaints

If you believe your privacy rights have been violated, you may file a complaint with any of the following. You will not be retaliated against for filing a complaint.

With Care Plus Hospice

Submit your written complaint to our Privacy Officer. We will respond within 30 days.

With the U.S. Department of Health and Human Services

With the Arizona Department of Health Services

Related
Website Privacy Policy

This section covers information you share with us through this website, which is separate from the protected health information covered above.

Information we collect

When you submit a contact form, we collect only the details you choose to provide — such as your name, phone number, email, and message — so we can respond to your inquiry. Please do not submit sensitive medical details through the website form.

How we use it

We use website information only to contact you about hospice care and to respond to your request. We do not sell your information, and we do not use your personal information for third-party advertising.

Cookies and analytics

Our website may use minimal cookies to help pages function correctly and to help us understand which pages visitors find useful. You can disable cookies in your browser settings without losing access to the site’s core information.

08 · Contact our Privacy Officer

For questions about this Notice, to exercise any of your rights, or to file an internal privacy complaint, contact:

This Notice is effective as of July 19, 2026. A copy is available upon request in printed form at no charge.